Store FAQ

We recently launched a NEW STORE with Benchmark, who will now be distributing Lindsey Stirling Merchandise!  If you have any issues with your MERCHANDISE order, please contact customer service at info@shopbenchmark.com

FOR QUESTIONS/INFORMATION REGARDING BENCHMARK/MERCHANDISE, PLEASE VISIT THEIR FAQ HERE

 

If you have problems with your DIGITAL MUSIC/SHEET MUSIC order, please contact customer service at support@lindseystirling.com

THE FAQ BELOW IS PRIMARILY REGARDING DIGITAL MUSIC SALES OFFERED ON THIS PLATFORM 

#1

Q:  I recently purchased digital music from your website.  I received email confirmation for my order, but I have NOT received an email with a download link.
A:  If you purchased .pdf/mp3 files ONLY, you should receive your download email within 24 hours of your purchase.  Make sure to check your “Spam” folder for an email from “Lindseystomp Music, LLC” if you don’t see it in your “Inbox.”  Occasionally, the system experiences technical difficulties.  Please email the store administrator at contactlindseystirling@yahoo.com if you do not receive your files in a timely manner.  Please include your order number and/or the name and email under which you used to check out.

 

#2

Q:  I want to pay with a credit card, but the only two payment options are Paypal and SecureNet.  
A:  SecureNet is a secure way to pay via credit card.  If you would like to pay using Paypal, you can set up a free account HERE. Alternatively, you can checkout with Paypal without having a PayPal account.

#3

Q:  My credit card keeps getting denied when I go to check out; I’ve called my bank and there are no holds on my account.  What is going on??? 
A:  Usually a credit card is denied because the billing address you provided does not match the address that you have on file with the bank. You may want to try setting up a Paypal account, as we accept that payment option as well.  Sometimes orders finally go though when customers try using an alternate email address.

 

#4

Q: When I went to process my order, they system told me that the transaction has failed. There is nothing wrong with my card/account.  Why won’t it work?
A: Occasionally when orders have failed in the past, the problem has been solved by using a different browser to check-out (Google Chrome, Firefox, Safari, Internet Explorer, etc.).  Please also make sure that your billing information matches that information on file with your card.  You may want to try setting up a Paypal account, as we accept that payment option as well.   Sometimes orders finally go though when customers try using an alternate email address.  Lastly, you can try deleting your browsing history (cookies, etc.) before checking out.  If you are interested specifically in Lindsey’s album or in her sheet music books, another option would be to purchase the album/books on Amazon.com.